Privacy Notice
Arclen Finance
01Introduction
Arclen respects your privacy and is committed to handling personal information lawfully, fairly and transparently.
This Privacy Notice explains:
- what information we collect;
- where we obtain it;
- why we use it;
- the lawful bases on which we rely;
- who we may share it with;
- how long we retain it;
- your data protection rights.
The data controller is:
UK data protection law requires organisations to tell individuals matters including the purposes for which their personal information is used, applicable retention periods and the organisations or categories of organisations with whom it may be shared.
02Information we may collect
Identity information
This may include:
- name;
- date of birth where relevant;
- company name;
- company number;
- directorship or ownership details;
- professional role.
Contact information
This may include:
- email address;
- telephone number;
- business address;
- correspondence address.
Transaction information
This may include:
- property address;
- property type;
- ownership information;
- purchase price;
- estimated or confirmed value;
- funding requirement;
- existing debt;
- development costs;
- development programme;
- planning information;
- rental information;
- tenancy information;
- proposed finance structure;
- proposed exit strategy;
- completion requirements.
Financial information
Where reasonably required for a transaction, this may include:
- assets and liabilities;
- source of funds;
- borrower contribution;
- existing borrowing;
- financial statements;
- affordability or liquidity information;
- other financial information relevant to lender assessment.
Professional and corporate information
This may include:
- company structure;
- shareholders;
- directors;
- beneficial owners;
- professional advisers;
- contractors;
- development team information.
Communications
We may retain:
- emails;
- messages;
- telephone notes;
- meeting notes;
- documents provided to us;
- lender correspondence;
- records of material decisions and instructions.
Website information
Depending on the website configuration and your cookie preferences, we may collect:
- IP address;
- browser type;
- device information;
- pages viewed;
- referral information;
- website usage information.
03Where we obtain information
Information may be obtained:
- directly from you;
- from an introducer;
- from your company;
- from another borrower or transaction party;
- from your solicitor;
- from your accountant;
- from valuers or surveyors;
- from lenders;
- from estate agents;
- from other professional advisers;
- from publicly available sources;
- from company and property information services where legitimately used.
Where personal information is obtained from somebody other than the individual concerned, Arclen will provide privacy information where required by law.
04How we use personal information
We may process information to:
- respond to enquiries;
- determine whether Arclen can assist;
- assess transaction eligibility;
- establish whether a transaction falls within our service scope;
- understand client objectives;
- assess funding requirements;
- model transactions;
- structure funding strategies;
- identify potential lenders;
- communicate with lenders;
- obtain indicative terms;
- manage lender requirements;
- coordinate valuations;
- coordinate with solicitors and professional advisers;
- manage transaction progression;
- maintain transaction records;
- manage introducer relationships;
- respond to complaints;
- establish, exercise or defend legal claims;
- meet legal or regulatory requirements;
- protect our systems and business;
- improve our services;
- operate and analyse our website where permitted.
Client verification and transaction checks
We may process identity, company ownership and transaction information to verify clients, understand ownership structures, complete appropriate due diligence and support requirements imposed by lenders and professional counterparties.
Further information is set out in Arclen's Anti-Money Laundering Policy and Client Verification page.
05Lawful bases for processing
Depending on the circumstances, Arclen may rely on:
Contract
Processing may be necessary to take steps at your request before entering into a contract or to perform our brokerage agreement with you.
Legitimate interests
We may process information where necessary for legitimate business interests, including:
- assessing finance enquiries;
- managing transactions;
- maintaining business records;
- communicating with professional counterparties;
- protecting our business;
- improving our services.
We will consider the interests and rights of affected individuals before relying on legitimate interests.
Legal obligation
Information may be processed where required to comply with legal, regulatory, tax, accounting or other obligations.
Consent
Where consent is legally required, such as for certain non-essential cookies or specific marketing activities, we will request it separately.
06Special category information
Arclen does not generally seek special category personal data.
If such information is provided and processing is necessary, we will only process it where an appropriate lawful basis and additional legal condition apply.
Please avoid providing sensitive information that is not relevant to your finance transaction.
07Sharing information
Where necessary and appropriate, information may be shared with:
- lenders;
- funders;
- valuers;
- surveyors;
- solicitors;
- accountants;
- insurance providers where relevant;
- professional advisers;
- introducers where permitted;
- technology and infrastructure providers;
- data storage providers;
- professional compliance advisers;
- auditors;
- government authorities;
- regulators;
- courts;
- law enforcement agencies where legally required.
Introducer relationships
Where a client or property opportunity is introduced to Arclen through an estate agent or other introducer, Arclen may process information provided by the introducer to assess the enquiry and determine whether it is suitable for Arclen's services.
Information shared with an introducer following an introduction will be limited to what is appropriate, lawful and consistent with client confidentiality.
Information is not sold to third parties.
08International transfers
Some service providers may process information outside the United Kingdom.
Where personal data is transferred internationally, Arclen will use an appropriate lawful transfer mechanism where required, which may include:
- an adequacy regulation;
- approved contractual safeguards;
- another permitted UK data protection mechanism.
Further information may be requested using the privacy contact details above.
09Retention
Arclen will retain personal information only for as long as reasonably required for:
- the purpose for which it was collected;
- transaction administration;
- contractual obligations;
- legal and regulatory requirements;
- accounting and tax requirements;
- complaints;
- potential legal claims.
Transaction and client records will normally be retained for six years following completion or closure of the relationship unless a longer period is required by law or justified by the circumstances.
Website enquiries and unsuccessful applications may be retained for up to two years where necessary for record keeping, compliance, complaints handling or legitimate business purposes.
10Security
Arclen uses appropriate organisational and technical measures designed to protect personal information against:
- unauthorised access;
- unauthorised disclosure;
- alteration;
- loss;
- destruction.
Access to transaction information is limited according to business need.
No electronic system is completely secure and Arclen cannot guarantee absolute security.
11Your rights
Depending on the circumstances, you may have the right to:
- access personal information held about you;
- correct inaccurate information;
- request deletion;
- restrict processing;
- object to processing;
- request transfer of certain information;
- withdraw consent where processing relies upon consent;
- object to direct marketing;
- complain about our handling of personal information.
Some rights are subject to legal qualifications and exemptions.
Requests should be sent to:
liam@arclenfinance.co.uk12Complaints to the ICO
You may also raise concerns with the Information Commissioner's Office.
Information about data protection rights and complaints is available through the ICO.
13Changes to this notice
This Privacy Notice may be updated where our services, systems or legal obligations change.
The current version will be published on this website.